Frequently Asked Questions

Here you will find some of the questions our customers often ask.
When will my order be shipped?

Once your order is validated, it will be shipped.

Please note that this delay may be extended during holiday periods, major sales, and depending on the volume of orders.

But rest assured, we will do our utmost to ensure your order is shipped as quickly as possible.

Our delivery times vary between 1 and 3 working days, depending on your location.

Take photos of the damaged package and contact our customer service within 3 working days of receipt to report the issue.

If you receive an incorrect product, take photos and inform our team within 3 working days. We will assist you in resolving this situation quickly.

At Magdor, we guarantee customer satisfaction with a flexible service for returns and exchanges.

Free Exchange: If the product has a defect or a problem, we will replace it free of charge, covering all shipping costs.

Full Refund: In case of a defect in the product and if you wish for a refund, we will reimburse you the full amount without any deduction.

Return or exchange without reason: If you wish to exchange or return a product with no inherent problem, the shipping and packaging costs will be at your expense.

Processing time: The return or exchange process takes between 1 and 2 working days.

Our goal is to offer you a smooth and exceptional shopping experience that meets all your expectations.

At Magdor, we are committed to offering the best experience to our customers, which is why we offer a warranty on all our jewelry to ensure your satisfaction.

Warranty duration: The warranty covers our products for a period of 1 month from the date of purchase.

What the warranty covers: Manufacturing and quality defects. We guarantee the free exchange or repair of the product in case of a problem.

What the warranty does not cover: Damages caused by misuse, negligence, or accidents.

Contact our support team and present the invoice or proof of purchase to access the service. Our goal is to offer you quality Products and total peace of mind.