When will my order be shipped?

Once your order is validated, it will be shipped.Please note that this delay may be extended during holiday periods, major sales, and depending on the volume of orders.But rest assured, we will do our utmost to ensure your order is shipped as quickly as possible.

What are the delivery times?

Our delivery times vary between 1 and 3 working days, depending on your location.

What should I do if my package arrives damaged?

Take photos of the damaged package and contact our customer service within 3 working days of receipt to report the issue.

How do I proceed in case of an incorrect delivery?

If you receive an incorrect product, take photos and inform our team within 3 working days. We will assist you in resolving this situation quickly.

Returns and Exchanges

At Magdor, we guarantee customer satisfaction with a flexible service for returns and exchanges.Free Exchange: If the product has a defect or a problem, we will replace it free of charge, covering all shipping costs.Full Refund: In case of a defect in the product and if you wish for a refund, we will reimburse you the full amount without any deduction.Return or exchange without reason: If you wish to exchange or return a product with no inherent problem, the shipping and packaging costs will be at your expense.Processing time: The return or exchange process takes between 1 and 2 working days.Our goal is to offer you a smooth and exceptional shopping experience that meets all your expectations.

Does Magdor offer a warranty?

At Magdor, we are committed to offering the best experience to our customers, which is why we offer a warranty on all our jewelry to ensure your satisfaction.Warranty duration: The warranty covers our products for a period of 1 month from the date of purchase.What the warranty covers: Manufacturing and quality defects. We guarantee the free exchange or repair of the product in case of a problem.What the warranty does not cover: Damages caused by misuse, negligence, or accidents.

How to benefit from the warranty?

Contact our support team and present the invoice or proof of purchase to access the service. Our goal is to offer you quality Products and total peace of mind.